FAQ

FAQ related to product recommendations (calling our technical team at 800-860-0473 gets you a personalized recommendation):

Q: What products are best for my home, for example the balcony, pool, lawn or tree?
A: Terror-Eyes and Irri-Tape are popular as they are economical and effective. Bird Proof and Spikes are frequently used as well, and are very economical for small areas. For larger areas, BirdXPeller PRO covers up to an acre.

Q: What products are best for my enclosed or semi-enclosed area, for example a warehouse, loading dock, factory, parking garage or airplane hangar?
A: QB-4 is silent and efficient. BLazer uses state-of-the-art laser technology and is extremely effective. Terror-Eyes is ideal positioned in open doors and entryways. Spikes and Bird Proof are perfect for ledges, beams, gutters and rails.

Q: What products are best for my outdoor, wide open area, for example, an agricultural concern, airfield, marina, rooftop or open parking lot?
A: Broadband PRO is a wise comprehensive approach as it combines both sonic and ultrasonic techniques and includes 3 visual deterrents: Terror-Eyes, Prowler Owl and Irri-Tape.

Q: What products are best where silence is essential (customer/guest/employee areas)?
A: An ultrasonic sound generator is a smart product choice as it is not audible to the human ear. QB-4 and US-X fall into this category. Also, keep in mind that physical deterrents Bird ProofSpikes, BirdShield and visual deterrents BLazer, Terror-Eyes are silent as well.

Q: What products are best for repelling geese and ducks?
A: GooseBuster was developed after three decades of scientific research into geese and their communication. GooseChase is a safe, highly effective taste aversion agent. 3D Coyote and GatorGuard are also very useful.

Q: What products are best for repelling bats?
A: QB-4 and Transonic PRO are particularly effective against bats.

Q: What products are best for repelling woodpeckers?
A: Woodpecker PRO is recommended, along with Terror-Eyes and Irri-Tape (which is a favorite of Cornell University's Lab of Ornithology).

Q: What products are best for repelling pigeons?
A: Terror-Eyes is very effective against these stubborn pests. In addition, QB-4 is effective if it's an enclosed area, or BirdXPeller PRO if it's a wide open outdoor area, are suggested.

Q: What products are best for repelling crows?
A: BirdXPeller PRO and Super BirdXPeller PRO are recommended, along with Terror-Eyes and Irri-Tape.

FAQ related to product support:

Q: Is there a warranty on electronic repellers?
A: Yes, as you'd expect from the industry experts. All electronic products are covered under the manufacturer's warranty, against defects in materials and workmanship for a period of six months from the shipping date. At its option, Bird-X will either replace or repair the defective unit. An extended warranty is also available.

Q: Is there a guarantee?
A: Yes, as you'd expect from the industry leaders. Please see our detailed guarantee.

Q: Can I get references from others who have used these products?
A: Definitely. Being experts in bird control since 1964, we have received countless references from satisfied customers. Please see our references. You might also want to browse through our success stories and our scientific research.

Q: Where should I mount the deterrent?
A: Let the environment be your guide. A sound repeller works best when installed at the level of the pests, speakers facing the direction from where they arrive, with no walls or other structural barriers blocking the sound. A visual deterrent will be most effective when mounted at the level of, and close enough to and easily visible to the pests. Spikes and Bird Proof must be applied to each specific beam, ledge, sill, etc. on which birds are roosting. Please read the detailed instruction manual on the product you've selected; also call 800-860-0473 for specific recommendations.

Q: Can you provide installation manuals and/or videos?
A: Gladly. On each product page for example BLazer there are several tabs (applications, specifications, instructions...). Click on the instructions tab for the complete installation manual and other helpful information. Most products are quite simple and don't need a video, though we have one for Bird Netting because this product's installation has many options and is more exact.

Q: Can birds and pests get used to unmoving, unchanging repellent technologies?
A: Birds and pests are smart and stubborn. They often get used to, and therefore don't fear, visual devices that don't move or sound repellers that don't change pattern. Knowing the limitations of a static environment, all Bird-X products were designed to avoid this exact predicament. Our visual deterrents move and change with the wind and light, and some have always-changing holographic printing or patterns to further confuse birds. Our sound repellents vary their frequency, intermittence, hours of operation and more, and furthermore, they are user adjustable for different situations.

Q: Why do you recommend multiple products?
A: To achieve permanent bird repellency, it is vital to treat the problem and its source, not just the symptoms. The only way to do this is to make the environment undesirable. Because often birds are long-term visitors with a strong site fidelity, it is critical to attack more than one sense. For example a sound repeller and a visual deterrent will make the area unpleasant to birds both aurally and visually. Each product helps and supports the effects of the other, resulting in greater success.

FAQ related to pricing, payment and orders:

Q: Do you discount for quantity purchases?
A: Yes. Contact Mike Castellani.

Q: How can I pay?
A: Visa, MasterCard, American Express or Discover, Paypal (also check, money order, bank wire transfer or net 30 billing on a purchase order if you wish to pay offline).

Q: Do you charge shipping and tax?
A: Yes. We use the safest, most economical carrier for each situation. We charge sales tax as required by law for billing addresses in Illinois. Call 800-860-0473 for a quote.

Q: Can I buy locally, or can I buy from a dealer?
A: Often, yes. Please call 800-860-0473 to determine which products are in stock in various locations worldwide. Products may be purchased directly from us as well. All products are in stock for immediate shipment, and come with the security and peace-of-mind of purchasing direct from the manufacturer.

FAQ related to environmental safety, animal rights, and product safety:

Q: Are your products humane?
A: Yes. Actually, humane societies, non-profits and animal rights groups like our policy of providing non-lethal, non-harmful, environmentally safe and ecologically sound products. We regularly receive referrals from the Audubon Society, the Coalition to Prevent the Destruction of Canada Geese, the Humane Society of the United States, and the Animal Damage Control division of the USDA. Non-lethal deterrents are also most effective, as lethal methods don't make the environment unappealing for future birds.

Q: Can the ultrasonic and sonic repellers be used near pregnant women and people with pacemakers?
A: Yes.

Q: What standards do you have for Quality, Customer-Service, Electrical, Safety and Distribution?
A: We are members of the Better Business Bureau. We also pride ourselves on our internal quality system for everything from production to marketing. Regarding products: Most of the power sources for our electronic products are ETL and/or UL/CUL listed. This designation indicates that products are manufactured in a controlled environment, with registered facilities as well as registered products. Most of our electronic products are CE-marked for distribution thoughout the European Union.

Q: Are ultrasonic and laser repellers a concern for employees, guests, customers, pets or children?
A: It's wise to be cautious with any sound or light in our environment (i.e. avoid loud rock concerts, avoid staring directly at the sun). Bird-X ultrasonic and laser repellers are not dangerous when used as directed. Ultrasonic repellers can be loud, while registering above human hearing range. Laser repellers are fully-registered and consumer safe, though still lasers. We recommend both only at high ceiling levels, not near people for long periods of time.

FAQ related to distributorship opportunities and marketing:

Q: Can I become a dealer or reseller for Bird-X?
A: Yes, we welcome dealers and resellers, especially aggressive, entrepreneurial companies. Contact Mike Castellani.

Q: I'm with the press, or I'm about to lecture/speak/write on bird control. Can I interview someone, or receive visual materials?
A: Yes, please do. We are often asked to contribute based on our expertise on the dangers, costs and diseases associated with birds and their droppings. Contact Dave Kogan.

FAQ